TERMS & CONDITIONS

Effective Date: 10 October 2025

Welcome to Hock Kee Kopitiam. These Terms & Conditions ("Terms") govern your use of www.www.hockkeegroup.com and www.hockkeegroup.com, operated by Riz Kopitiam F&B Group Sdn. Bhd. ("we", "our", or "us").

By accessing or using our websites and purchasing our merchandise or products, you agree to be bound by these Terms. If you do not agree, please discontinue use of our websites.

1

General

  • •We reserve the right to update or modify these Terms at any time without prior notice.
  • •Any changes will take effect immediately upon posting on this page.
  • •Your continued use of our websites constitutes acceptance of any changes.
2

Products and Orders

  • •All products displayed on our websites are subject to availability.
  • •We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.
  • •Prices are listed in Malaysian Ringgit (RM) and include applicable taxes unless otherwise stated.
  • •Product images are for illustration purposes; actual items may differ slightly.
3

Payment

  • •All payments are processed securely through authorised payment gateways.
  • •We do not store your full payment details. Sensitive information is encrypted and handled securely.
  • •Orders are confirmed only upon successful payment.

Secure Payment: Your payment information is protected with industry-standard encryption.

4

Shipping and Delivery

  • •Orders are shipped to the address provided at checkout. Please ensure all details are accurate.
  • •Delivery times may vary based on location and courier service.
  • •We are not liable for delays, loss, or damage once the order has been handed to the delivery provider.

Important: Please verify your shipping address carefully before completing your order.

5

Returns and Refunds

All returns and refunds are subject to our Return & Refund Policy , available on our websites. Please review it before making any purchase.

View Full Return & Refund Policy
6

Intellectual Property

All content on our websites — including text, images, graphics, logos, and trademarks — is the property of Riz Kopitiam F&B Group Sdn. Bhd. and protected under applicable copyright and trademark laws.

⚠️ No Unauthorized Use: No material may be reproduced, distributed, or used for commercial purposes without prior written consent.

7

Limitation of Liability

  • •We shall not be liable for any indirect, incidental, or consequential loss resulting from your use of our websites or products.
  • •Our total liability for any claim shall not exceed the amount paid for the product in question.
  • •We do not guarantee that our websites will be uninterrupted or error-free.
8

Privacy

Your use of our websites is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Read Our Privacy Policy
9

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Questions About Our Terms?

If you have any questions or concerns about these Terms & Conditions, please don't hesitate to reach out to us.

Contact Us
Privacy Policy•Return & Refund Policy